Customize & Build Contact Center Solutions With Avaya IP Office™ Contact Center

Organisations are increasingly focusing on the customer experience in order to deliver their stated product or service. With the rapid evolution of technology and the customer expectation, organizations need to adapt their applications and services quickly and easily to meet the demands of their customers.

When businesses experience a system outage or application issue, this leads to high revenue loss and drop in customer satisfaction index with a direct impact on brand equity and value. As per global statistics, a typical mid-size business experiences 14 hours of downtime each year at a cost of $110,000 per hour which is more than $1.5 million in lost revenue each year.

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