Our Products
Choose our finest telecom software products to compliment your everyday business functionality
Why Imperium?
That's because Imperium provides flexible integration solutions to contact centers. Our breadth of integration expertise continues to mature and excel in the market as we grow and expand our presence. This is embraced by the pedigree of technology and service partners we have engaged with over the years. We have extensive knowledge and experience in delivering a wide range of services across consulting, implementation, training and ongoing support. Our team of local representatives and seasoned engineers have years of experience in the local market, ensuring the highest caliber of competency in everything we do.
Create a world-class contact center with Imperium's business consulting services. Our business consultants come with abundant knowledge of various domains and they provide well-balanced feedback and evaluation while delivering results focused on the client's needs.
Organisations are increasingly focusing on the customer experience in order to deliver their stated product or service. With the rapid evolution of technology and the customer expectation, organizations need to adapt their applications and services quickly and easily to meet the demands of their customers.
When businesses experience a system outage or application issue, this leads to high revenue loss and drop in customer satisfaction index with a direct impact on brand equity and value. As per global statistics, a typical mid-size business experiences 14 hours of downtime each year at a cost of $110,000 per hour which is more than $1.5 million in lost revenue each year.
Our Delivery Methodology
Industry Influence
Sectors we expertise
Imperium Case Studies
Learn More from Companies Like Yours. Learn how we have significantly improved businesses in the region with efficiently applied solutions.
Concordia Dubai Expands On Efficiency With Imperium CMS
Imperium Macemacro Success
What's new
Latest news and announcements on IT technology across the globe
How Automation is creating waves for the customer experience industry.
September 25th, 2019
When we read about automation today, it is almost always the case that we think of Artificial Intelligence (AI), Robotics, etc. While all of these things are true, automation is more than just that. Automation casts a wide net in the Information Technology...
Why are Chatbots becoming a vital element to modern day businesses.
August 14th, 2019
In this world gradually inching towards total interconnectedness, one cannot afford to lose on the cloud based Telephony game. Businesses all over the world compete with each other in a number of different ways, akin to Darwin's theory of evolution which emphasizes 'survival of...
Cloud based Telephony Services - A paradigm shift in prevailing technologies
July 22nd, 2019
Since long before the current period in human history, man has sought to address one basic need of humanity that is Communication. Be it retail or hospitality, expanding developments in cloud based technologies like Telephony systems dependent on Internet Protocol have given big...
