Call Reporter

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Control and collaborate your business with Imperium and improve business productivity

Telephone infrastructure is the lifeline of all business. When properly utilized, it can provide deep visibility to the behavior, productivity and efficiency of your resources and customers.

Imperium helps you to connect your business to your telecommunication resources and enable faster, easier and smarter working environment. Enabling you to control your voice communication and giving visibility into your IP based telephone system, Imperium helps to reduce/ control communication costs, improve productivity and grow business.

Imperium enables you to collaborate with colleagues, customers, suppliers more efficiently and provides seamless support for applications and business processes.

Leverage the Potential of your Telephone Systems with Imperium!

  • Web based Application
  • Improve your Employee productivity
  • Maximize ROI
  • Dash board on Trunk Utilizations, Missed calls, Long duration calls, Expensive calls.
  • Reports which gives more transparency to your telephony usage
  • Reduce and control your Cost on telephony
  • Single Interface to Monitor Multiple branch activities.
  • Predefined Reports Templates on Branch, Users, and Trunk Activities.
  • Email alerts on Top Calls by Cost by Duration.
  • Distribute reports via email.
  • Track Emergency calls, suspicious call activities.
  • Easily expandable with optional functionalities that adds value and grow with your business needs

Imperium Budget Control

Organizations must require transparency on telephony usage and costs in order to achieve tighter control, identify potential savings, and have any call anomalies flagged for further investigation. Imperium Call Budgeting can protect your business from the threat of toll fraud and internal phone abuse through real-time alerts on all possible users.

Key Features & Benefits

  • Budget analysis reports to optimize the allocation and overall budget.
  • Alerts based on real time usage.
  • Email alert to the user and concerned department upon reaching the allocated call limit.
  • Blocks extension based on budget.

Imperium CCR Reporter

Unleash the power of AVAYA CCR with Imperium's custom reporting and advanced scripting. Imperium Reporter enables the AVAYA CCR to be a powerful reporting tool by adding additional custom reports which are currently not available. It is the only application that provides the most accurate data of call activities on the Avaya IPO Contact Centers.

Key Features & Benefits

Call Summary Report with Lost call threshold.

  • Abandoned Call Report with Lost Call Threshold.
  • Agent Not-Ready Reason Code Report with custom reasoning
  • Precise tracking of Fax Communications.
  • IVR Call Trace Report with Total/Abandoned calls on IVR
  • Customized business reports.

Imperium Scheduler

Imperium Scheduler is comprehensive room scheduling software that empower the office admin / Receptionist to schedule rooms and meeting services through a console which will reduce conflicts, eliminate set up and maintenance time, and keep your people satisfied and productive.

Key Features & Benefits

Schedule meetings with peace of mind at your workplace

  • Book your events and meeting rooms anytime, anywhere through web
  • Schedule using Date, time or period
  • Real time saver with simple interface
  • Daily, Weekly and monthly views of calendar
  • Automatic Outlook calendar notification of bookings by email
Imperium Islamic Prayer module will help you to record and play your Prayers though your telephone system automatically at appropriate prayer timings. Attractive and useful application for Muslim brothers and sisters to follow and listen to prayers at your work place.

Features

  • Integration with Avaya IPO
  • Announcements will be based on server time zone
  • Supports each city worldwide anywhere on earth
  • Automatically plays the prayer with appropriate prayer timings
  • If required the Prayer time can also be changed instantly by Administrators
  • Web based Admin interface to view and modify the announcement timings and status of prayer announcement
  • Supports Avaya 96xx,14xx, 16xx series Phones
  • Announcements shall be made to all the users in the network or to a selected group of users based on client preference

Imperium Voice Logger

On average 68% of customers’ first contact with any company is still via phone, according to the Gartner group. For those companies that record calls there is a wealth of information that can be extracted from these interactions.

Key Features & Benefits

  • Support for VoIP, TDM and hybrid telephony environments
  • User based recording, trunk based recording, trunk to trunk call recording.
  • Search by custom date or time, user, target number etc.
  • Access to interaction recordings from any location
  • Attach Recordings to email,.
  • Full time and On Demand recording options
  • Software-only IP call recording solution
  • In built Playback in the browser, optionally export to wav format.

* Accuracy of the reports generated from Imperium Call Reporter depends on the Data provided by the PABX; any mismatch of Tariff information with ISP reports cannot come under the scope of the product's responsibility.

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Imperium Software Technologies DMCC

Head Office

2903-A, Mazaya Business Avenue AA1, Jumeirah Lake Towers, P.O. Box: 73916, Dubai, UAE.

: +97142443417
: +97142443419
: sales@imperiumapp.com

Dubai

P.O. Box No : 342055, Dubai Silicon Oasis, Tech Hub 2 -240,
Dubai, UAE.

: +9714 3202737
: +9714 3202747
: sales@imperiumapp.com

Singapore

IMPERIUM SOFTWARE TECHNOLOGIES PTE. LTD.
1 Coleman Street - 06, The Adelphi
Singapore 179803.

: +6567730274
: sales@imperiumapp.com

India

#1, Model house Double tank colony road KK nagar,
Chennai, India. Pin: 600078.

: +91 44 421 22440
: sales@proconnectsys.com