Imperium Outlook CTI Connector – IMOC
Imperium Outlook CTI Connector is a powerful application which enables MS-Outlook as a multi-channel customer interaction tool. The IMOC allows Outlook to integrate with Avaya IP office’s real time communication capabilities and enables SMS/FAX services within the Outlook application.
The IMOC application enables the users to create a contact when an email is received, the user while reading an email can call the contact, send an SMS/FAX to the email contact instantly.
Key Features & Benefits
- Enhance your MS-Outlook experience using IMOC unified desktop CTI application. Convert your outlook into a powerful multi-channel application.
- Voice / SMS / FAX services is extended to all contact information pages of outlook, allowing the users to access these services anywhere within outlook application.
- Desktop toast pop-up notification for incoming & outgoing calls giving contextual information about the customer.
- Intuitive Call log Window allowing users to review the incoming/outgoing & missed call summary.
- Ability for users to call the contact / create a contact directly from the log summary.
- Activity tracker to track all Call/SMS/ FAX related to a particular contact. The application allows users to enter & track notes for both incoming & outgoing calls.
- 360 degree integration capability with any third party ERP/CRM database which enables click to open for CRM records related to Caller ID, such as a contact record opportunities/ order list or a note/activity record containing information from pervious calls with the customer.
Outlook Connect - Architecture