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Imperium Delivered a Trusted ICT Solution to Concordia

October 31st, 2018 by Huda

A use case with great success in Dubai.

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7 Benefits of Using Call Recording Software in your Call Center

October 15th, 2018 by imperium

A call recording software records phone conversations over VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores them in digital audio format. The software may have call logging functionality as well. For exceptional customer service, it’s...

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6 Ways Unified Communication Can Benefit Your Business

September 30th, 2018 by imperium

Today’s technology makes it easy for businesses to operate outside of the traditional ‘office space’ environment. With the help of next-generation Unified Communications (UC) solutions, companies can optimise their workforce by integrating real-time communications like telephony, instant messaging, and video conferencing...

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Everything You Need to Know About Call Back Technology

September 4th, 2018 by imperium

Customer complaints about queues are a perennial issue for contact centres. Suzette Bouzane Meadows and Richard Farrell demonstrate how call back technology can help solve the issue and provide more effective customer service.Practical considerationsIt is important to be aware of...

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