Imperium has been a premium DevConnect Technology Partner of Avaya and follows best implementation practices to serve Avaya Aura solutions to our esteemed clients. These include Avaya Aura IPT and Avaya Aura Contact Center.
The Avaya Aura Platform provides the real-time foundation for Team and Customer Engagement solutions, and it is the key enabling layer in the Avaya enterprise architecture.
It helps businesses simplify complex communications networks, reduces infrastructure costs and quickly delivers voice, video, mobility, collaboration, messaging, IM/presence, web applications and more. The session-based architecture of the Avaya Aura Platform combines openness, centralized administration and granular control to create a solution where active participation, pervasive collaboration and quality experiences can take place across the enterprise.
It adds powerful new capabilities to existing Avaya solutions, including session management that enables multi-vendor hardware and software to communicate across the enterprise network. The Avaya Aura Platform orchestrates a wide array of communications applications and systems by decoupling applications from the network. As a result, services and applications can be deployed to users depending on what they need rather than by where they work.
Finally, it enables the multimodal solutions necessary for success in today’s Era of Engagement. These include customer engagement, mobility solutions, conferencing, multimedia messaging and the unified Avaya Communicator client experience.