A Robust Contact Center to Amplify Your Business Customer Service
With Avaya IP Office Contact Center, you can implement a comprehensive end-to-end customer service strategy to help make your business a customer’s first choice. This fully integrated customer interaction suite consisting of call recording for all agents, skills based routing, voice and self-service solutions, administration and online monitoring of calls.
In addition to Unified communication tools, email, and chat multichannel capabilities including historical and real time reporting make your customer service a commendable customer experience.
Key Benefits for your Business
- Maximize customer interaction and relationship: Enhance the value of every interaction by delivering consistent, personalized service and identify cross selling and up-selling opportunities. Create stronger customer relationships by enabling every employee to be a customer advocate, to provide exceptional customer service across the entire business
- Workforce Optimization: Improve employee productivity with features such as Skill-based routing of customer inquiries, voice and screen recording, support quality management, live monitoring and employee coaching in a scalable, flexible, PCI compliant architecture.
- First Contact Resolutions: Deliver best customer experience with the right service at the right level, anytime, anywhere through multichannel capabilities. Refine this with an easy integration with CRM which allows for easy accessibility to historic information of the customer on call.
- Lead Generation: Approach potential customers using best business strategies such as telemarketing, multichannel outbound voice and e-mail campaigns which make employees more productive and providing more opportunities for revenue generation.