Imperium Customer Experience Portal - ICEP
An all-in-one work space platform to handle every type of business communication for your customer service center. The ICEP lends you the benefit for an Omni-present customer service leading to a full-filling customer experience.
The elegance and simplicity of ICEP application allows an agent to provide proactive and customized services and establish a deeper level of engagement with each customer regardless of the channel.
HIGHLIGHTS AND FEATURES
- Agent-customer interaction for AVAYA IPOCC
- Omni Channel Ready
- Ticketing System with 360* Customer view
- BI Reporting / QM / Real time monitoring
- Customer Profiling with Mini CRM
- Connectors – API to integrate business applications
- Customized work-flow and process for industries such as healthcare, Insurance, Real Estate, Service Sector and more.