Imperium: Call Management Service
The Call Management system for Avaya IPO and IPOCC entails call reporting, real-time call management, Toll Fraud protection system and Budget control system.
It’s is Imperium's top notch and holistic software built on top of Avaya solutions as a value added product. Imperium CMS helps you leverage the potential of your telephony system of best results.
Here is how:
- Web based Application
- Improve your Employee productivity
- Maximize ROI
- Dash board on Trunk Utilizations, Missed calls, Long duration calls, Expensive calls.
- Reports which gives more transparency to your telephony usage
- Reduce and control your Cost on telephony
- Single Interface to Monitor Multiple branch activities.
- Predefined Reports Templates on Branch, Users, and Trunk Activities.
- Email alerts on Top Calls by Cost by Duration.
- Distribute reports via email.
- Track Emergency calls, suspicious call activities.
- Easily expandable with optional functionalities that adds value and grow with your business needs