Imperium CRM Solutions Dubai - IMCC

Today's Customer service representative are multi-tasking, handling basic customer service inquires taking request/complaints, booking appointments etc. As a result, demand is steadily growing for tools that enable agents to effectively multi-task.


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Imperium-Customer Relationship Management System

Imperium

Today's Customer service representative are multi-tasking, handling basic customer service inquires taking request/complaints, booking appointments etc. As a result, demand is steadily growing for tools that enable agents to effectively multi-task.

The IMCC is a powerful desktop application integrates Avaya's real-time communications capabilities with leading Business Applications like Microsoft CRM/Dynamics, JD-Edwards, and Salesforce to improve productivity & enhance customer services

OUR CRM Products Overview

Product Highlights

  • Improves productivity through time saved not having to search for customer contact details, create customer activity records, or manually dial numbers.
  • Users click to dial customers, colleagues and partners directly from customer records (including client case and customer opportunity records), and sales leads.
  • A log of inbound and outbound calls can be generated automatically.
  • Missed calls, call duration, and annotated notes are also included within the client record for easy retrieval at any time
  • Users can click to call from the contact list and CRM customer records, for incoming & outgoing calls a desktop toast pop-up notification contextual information about the customer and gives the user the option to Hold or Release the call / Transfer the call / Enter notes during the call / Generate an activity record in the CRM database that includes automatically populated call details / View call history & missed calls.
  • Enhances customer service by presenting the customer number or name and company within the toast pop-up. Users can greet the customer by name, click to open the customer record, and access relevant customer information, facilitating more personalized, well-informed conversations.

Key Features & Benefits

  • Click to Dial from contact lists and customer records that contain phone numbers
  • Automatic Call Logging of inbound and outbound calls stores call history within the client record, including call duration and missed calls.
  • Call Annotation allows a user to enter personal notes during a call and stores the notes in the record along with call detail such as time and date.
  • Call Duration automatically captures conversation time for inbound and outbound calls, rounds it to the nearest minute, and stores it in the customer record.

24 x 7 Support

Experience World-class support From our expert team.

  +9714 2443417
  FAQS

Imperium Software Technologies DMCC

Head Office

2903-A, Mazaya Business Avenue AA1, Jumeirah Lake Towers, P.O. Box: 73916, Dubai, UAE.

: +97142443417
: +97142443419
: sales@imperiumapp.com

Dubai

P.O. Box No : 342055, Dubai Silicon Oasis, Tech Hub 2 -240,
Dubai, UAE.

: +9714 3202737
: +9714 3202747
: sales@imperiumapp.com

Singapore

IMPERIUM SOFTWARE TECHNOLOGIES PTE. LTD.
1 Coleman Street - 06, The Adelphi
Singapore 179803.

: +6567730274
: sales@imperiumapp.com

India

#1, Model house Double tank colony road KK nagar,
Chennai, India. Pin: 600078.

: +91 44 421 22440
: sales@proconnectsys.com